Legal Information and Company Details
This page sets out the legal information that applies to this website and to the business that operates it. It is the formal notice required by United Kingdom company, consumer and data protection law, and it should be read together with our other policies. Last updated: 2 November 2026.
We have written this notice in plain English so that visitors, customers and professional partners can understand quickly who they are dealing with, what they may do on this website, and what rights and responsibilities apply. Nothing on this page is intended to reduce or remove any right that you have under the law of England and Wales, Scotland or Northern Ireland.
1. Identity of the Website Operator and Our Role
Who operates this website
This website is owned and operated by shiftory (referred to on this page as we, us, our, or the operator). shiftory is a commercial business established in the United Kingdom that works in the field of live television production. We act as the publisher and controller of this website, which means that we decide what appears here, how the site is structured, and how information submitted through it is used.
Our role in the production industry
Our work is centred on the practical craft and technical delivery of live and live-to-record television. That includes information and support relating to studio equipment integration, camera technique in multi-camera environments, acoustic treatment and sound control for studios and temporary sets, lighting design and lighting control, and the production processes that keep news programmes, interviews, panel discussions and live events running reliably. Where we supply services, hire equipment or support a production, we do so as an independent contractor and not as an agent of any broadcaster, venue or third party, unless we say otherwise in a separate written agreement.
Relationship with other parties
References on this website to broadcasters, studios, manufacturers, software platforms or production companies are descriptive. They do not mean that we are endorsed by, partnered with, or acting for those organisations, and they do not create any form of joint venture, agency or partnership. If you deal with a third party named on this website, your contract is with that third party and not with us.
2. Legal Form, Registration Details, Tax Identifiers, Licences and Responsible Representatives
Legal form and place of registration
We trade as a company incorporated in England and Wales. Under the Companies Act 2006, a company registered in the United Kingdom must make its registered name, its place of registration, its company number and the address of its registered office available to anyone who asks for them, and must show certain of those details on its business correspondence and on its website. The statutory details required for this website are therefore published in the footer that appears at the bottom of every page.
Tax identifiers
Our Value Added Tax registration number is a non-contact legal identifier and is displayed in the footer of this website. Where VAT is chargeable on goods or services we supply, it is charged at the rate in force on the date of supply, and a VAT invoice is issued that shows the same number. If you are a business customer and need our VAT details for your own accounting records, please use the contact route described in section 11.
Licences, permits and regulators
Operating a website that publishes information about television production does not in itself require a licence. Where we provide services that are subject to regulation — for example work on licensed premises, use of radio spectrum for wireless audio, or work covered by health and safety and electrical safety rules — we hold or obtain the permits, insurance and competent-person arrangements that the relevant United Kingdom authority requires for that particular job. Our information technology and data processing arrangements are subject to the UK General Data Protection Regulation and the Data Protection Act 2018, and we deal with the Information Commissioner's Office as the supervisory authority for data protection matters.
Responsible representatives
Responsibility for this website, for its editorial content and for compliance with the notices published here rests with the management of shiftory. Formal notices, complaints and requests relating to this page should be addressed to the business using the contact route described in section 11, marked for the attention of the person responsible for website and legal matters.
3. Registered Office and Available Contact Details
Registered office
Our registered office address, which is also the address at which formal correspondence and service of documents may be delivered, is published in the footer of this website as 15 Holland Park Gardens, London W14 8DZ, United Kingdom. Please do not send equipment, hire returns or general deliveries to the registered office unless we have asked you to do so in writing.
Available contact details
You can reach us by email at [email protected] or by telephone on +44 20 7605 4123. These are the contact channels we support for enquiries about this website, for questions about our services, and for legal notices. Where an enquiry form is available on our Contacts page, you may also use that form; the information you send through it is handled in the way described in our Privacy Policy.
Response times
We aim to acknowledge written legal notices promptly and to respond substantively within a reasonable period, normally within five working days for routine enquiries and within the timescales required by law for formal notices. Correspondence received outside our normal business hours is treated as received on the next working day.
4. Purpose, Scope and Intended Audience of This Website
What this website provides
This website is a professional resource for people who plan, build and run live television output. Its purpose is to explain practical approaches to studio equipment integration, multi-camera operating techniques, acoustic optimisation, lighting setups for news and interview formats, and the production workflows that make live shows dependable. It also describes the services and support we can provide and explains how to get in touch.
Who the site is for
The site is written mainly for professional and semi-professional audiences: producers, directors, studio managers, technical operators, engineers, facilities managers, production coordinators, trainers and students preparing for work in the industry. It is not aimed at children, and it is not designed to collect information from children.
What this website is not
The material on this website is general information. It is not a substitute for a site survey, a risk assessment, a manufacturer's instructions, an electrical or structural safety sign-off, or advice from a qualified professional who has seen your particular studio or production. Please do not rely on it as engineering, legal, tax or health and safety advice for your own circumstances.
5. Rules for Access to and Acceptable Use of the Website
Permitted use
You may read, print and download pages from this website for your own internal business or personal reference, and you may quote short extracts with a clear acknowledgement that this website is the source. Any other use requires our written permission.
Prohibited conduct
When using this website you must not:
- use it in a way that breaches any law or regulation, or that assists anyone else to do so;
- attempt to gain unauthorised access to any part of the site, its servers, its hosting environment or any connected system;
- introduce viruses, malware, scraping bots, denial of service activity or any other harmful code or traffic;
- copy, reproduce, harvest or resell the content, technical descriptions or contact routes for commercial purposes without permission;
- remove or obscure copyright, trade mark or attribution notices;
- impersonate another person or misrepresent your connection with any organisation;
- use the site to send unsolicited marketing or to transmit unlawful, defamatory or misleading material.
Enquiries, forms and submissions
If you send us information through a form or by email, you confirm that the information is accurate, that you are entitled to send it, and that it does not infringe anyone else's rights. We may store and use it to answer your enquiry, as explained in our Privacy Policy. Do not send confidential production scripts, unreleased footage or personal data about other people through the website unless you have a lawful basis for doing so and we have agreed to receive it.
Suspension and consequences of misuse
We may suspend, restrict or block access to this website where we reasonably believe the rules above have been broken, where we need to protect the site or other users, or where we are required to do so by law. Misuse may also lead to civil claims or, in serious cases, referral to law enforcement.
6. Ownership and Permitted Use of Website Content, Trade Marks and Other Intellectual Property
Our content
All content on this website — text, layout, diagrams, illustrations, photography, video clips, audio, code and the selection and arrangement of material — is owned by shiftory or used with the permission of its owner, and is protected by copyright and database rights under the Copyright, Designs and Patents Act 1988 and equivalent laws.
Trade marks and brand names
The name shiftory, the names of its services, and the logos, taglines and visual identity used on this website are trade marks of ours or are used with permission. Other product names, equipment brands and company names shown on this website remain the trade marks of their respective owners and are used for identification and descriptive purposes only. Nothing on this page grants you a licence to use any trade mark.
Limited permission to use our material
You may view the site in a normal browser, print or save individual pages for your own reference, and link to our home page or to a specific page in a way that is fair and does not suggest endorsement. You may not republish substantial parts of this website, use our content to populate another website, database or commercial service, frame or mirror our pages, or use our name or branding in advertising, in a domain name or in social media accounts in a way that suggests a relationship with us that does not exist.
Reporting infringement
If you believe that material on this website infringes your copyright, trade mark or other rights, please write to us at [email protected] with enough detail for us to identify the material, to establish your rights and to contact you. We will investigate promptly and remove or amend material where that is appropriate.
7. Accuracy, Availability and Proportionate Limits of Liability
Accuracy of information
We take care to keep the information on this website accurate and up to date, but studio techniques, equipment and regulations change. Product availability, technical specifications, prices and lead times can change without notice. Content is provided as it stands at the time of publication, and we do not promise that it is complete, current or suitable for a particular production.
Availability of the website
We aim to keep this website available, but access may be interrupted for maintenance, security, hosting or connectivity reasons, or because of events outside our control. We do not guarantee uninterrupted or error-free availability, and we may change, suspend or withdraw any part of the site at any time. We may also restrict access to some parts of the site to registered customers or to partners.
Limits of our liability
To the fullest extent permitted by law, and subject to the paragraph that follows:
- we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of anticipated savings, loss of data or damage to goodwill arising from your use of this website;
- we are not liable for losses caused by relying on general information on this website rather than on advice tailored to your production or on a professional site assessment;
- where liability cannot lawfully be excluded, our total liability in connection with the website is limited to the greater of the amount you have paid us for the specific service concerned and one hundred pounds sterling;
- we are not liable for the acts, omissions or content of third parties, including third-party websites, platforms or equipment manufacturers.
Nothing in this notice excludes certain liability
Nothing in this notice limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 49 of the Consumer Rights Act 2015 where those terms apply, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer you keep all statutory rights that the law gives you, and this notice does not reduce them.
8. External Links and Third-Party Content
This website may contain links to external websites, manufacturer resources, standards bodies, event organisers and social media pages, because those resources are useful to people who work in live production. Those links are provided for convenience only.
We do not control external websites and we are not responsible for their content, accuracy, availability, security, accessibility or privacy practices, and we do not endorse products, services, opinions or organisations merely by linking to them. When you follow a link and leave this website, the terms and privacy notices of the destination site apply. You should review them before providing personal information or entering into any transaction.
Similarly, equipment descriptions, screenshots, diagrams or references to third-party products are provided for identification and educational purposes and are not a warranty of performance or availability. Any third-party content we publish is used either with permission, under a licence, or as permitted by law, and we will act reasonably to correct or remove content if a rights holder asks us to.
9. Other Policies That Apply to This Website
This notice is one part of a set of documents that together govern your use of the website and any services you buy from us. The following policies form part of the same framework and should be read alongside this page. They are available as plain-text documents on this website and by request using the contact route in section 11.
Privacy Policy
Our Privacy Policy explains what personal data we collect when you browse this website, send an enquiry, complete a form or become a customer; why we collect it; the lawful basis for processing under the UK General Data Protection Regulation and the Data Protection Act 2018; how long we keep it; who we share it with; and the rights you have, including access, rectification, erasure, restriction, objection, portability and the right to complain to the Information Commissioner's Office. It also explains how we handle personal data in the context of hiring equipment or supplying production services.
Cookie Policy
Our Cookie Policy explains the cookies and similar technologies used on this website, including those that are strictly necessary for the site to work and those used for analytics or functionality. It explains how our site-wide cookie banner works, how you can accept or refuse optional cookies, and how you can change or withdraw your choices at any time in your browser or through the banner. Our use of cookies is designed to comply with the Privacy and Electronic Communications Regulations 2003.
Terms and Conditions of Business
Our Terms and Conditions set out the contractual terms on which we provide services, hire equipment and supply support to productions. They cover quotations, bookings, scheduling, crew and equipment availability, client responsibilities on set, health and safety and insurance requirements, changes and cancellations, and the limits of our responsibility. Where there is any conflict between this legal information page and the Terms and Conditions that apply to a specific booking, the Terms and Conditions prevail for that booking.
Payment and Refund Policy
Our Payment and Refund Policy explains how invoices, deposits, payment terms, late payment interest under the Late Payment of Commercial Debts (Interest) Act 1998, refunds, credit notes and cancellation charges are handled. It also explains the remedies available if a service is not provided with reasonable care and skill, and how consumers may exercise their statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Additional compliance documents
Depending on the work involved, we may also provide statements on health and safety, insurance, modern slavery, environmental and sustainability practice, data security and anti-bribery. These documents are available on request. Nothing in those documents creates contractual obligations to third parties unless we expressly say so in writing.
10. Applicable Law, Competent Courts and Consumer Dispute Rights
Governing law
This website and this legal information page are governed by the law of England and Wales. If you access the site from Scotland, Northern Ireland or another country, you are responsible for complying with your own local law, and nothing here removes any protection you have under the mandatory consumer law of the country in which you live.
Courts
Subject to the consumer rights described below, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with this website. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and we will bring proceedings against a consumer only in the courts of the part of the United Kingdom where that consumer lives.
Your consumer rights and dispute resolution
If you are a consumer, nothing in this notice affects your legal rights. You may contact us first using the route in section 11 and we will try to resolve the matter directly. If we cannot resolve a complaint, you may be entitled to use an alternative dispute resolution service, and details of certified providers in the United Kingdom are available from the relevant certification bodies. Alternative dispute resolution is voluntary, so we are not obliged to take part in a particular scheme unless the law requires otherwise. You may also seek advice from Citizens Advice, Trading Standards or, for data protection complaints, the Information Commissioner's Office. If you are a business customer, we ask you to raise any dispute with us in writing before starting proceedings and to allow a reasonable period for a good-faith resolution.
11. How to Contact Us About This Legal Information
If you have questions about this legal information page, want to exercise a legal right, need a copy of a document referred to here, or wish to give notice to us, please contact us by email at [email protected] or by telephone on +44 20 7605 4123. Written correspondence may be sent to our registered office at 15 Holland Park Gardens, London W14 8DZ, United Kingdom, addressed to the person responsible for website and legal matters. Please include enough detail for us to identify your query or complaint, and tell us how and when you would prefer to be contacted. If you need information in an alternative format, tell us and we will do what we reasonably can to help.
12. Changes to This Legal Information Page
We review this page regularly and may update it to reflect changes in the law, in our business, in the way the website works, or in the services and policies described here. The version published on this website is the version that applies, and the date at the top of the page shows when it was last updated. Where a change is significant — for example, a change to the identity of the operator or to the way disputes are handled — we will make that clear on the page and, where we hold your contact details and the change materially affects you, we will take reasonable steps to tell you. Continued use of the website after an update means you accept the updated notice.
Last updated: 2 November 2026. This notice is published by shiftory and forms part of the terms on which this website is made available.