Payment and Refund Policy

Last updated: 2 November 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all purchases of courses and related services offered by shiftory through its website. The services include professional training modules focused on live television production, such as studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups, and reliable production processes for news programmes, interviews, and live shows. The policy covers both individual course enrolments and any bundled packages purchased by customers located in the United Kingdom.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate where applicable. Additional charges may arise for optional extras such as extended access periods or certification materials. Customers are responsible for any bank or payment processing fees incurred on their side. Prices are subject to change but will be confirmed at the time of order placement.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment authorisation occurs immediately upon submission of an order. All transactions are processed through secure, PCI-DSS compliant gateways to protect cardholder data. shiftory does not store full payment details on its systems.

Order Confirmation and Contract Formation

Upon successful payment, customers receive an automated email confirmation detailing the course access information. A binding contract is formed once this confirmation is issued. Access to digital course materials is granted immediately after confirmation unless otherwise stated.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase for distance contracts. Cancellation within this period entitles the customer to a full refund, provided no substantial course content has been accessed. Services that have commenced with explicit consent may not be cancellable after the period begins.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused courses within the cooling-off period. Exclusions apply to courses where more than 20 percent of content has been viewed, promotional bundles marked as non-refundable, and any physical materials already dispatched. Digital downloads and completed modules are generally non-refundable once accessed.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or +44 20 7605 4123 with your order number, reason for the request, and proof of purchase. Requests must be submitted in writing via the contact form on the website or by email. Include your full name and address as registered at purchase.

Inspection, Approval, Rejection and Notification

Refund requests are reviewed within 10 working days. Approval or rejection is communicated by email. If rejected, reasons such as content access thresholds or policy exclusions will be explained. Customers may appeal once with additional supporting information.

Refund Method, Processing Time and Fund Receipt

Approved refunds are issued to the original payment method. Processing takes up to 14 working days, after which funds typically appear within 3 to 5 additional business days depending on the provider. Bank transfers may take longer.

Special Rules for Digital Content and Subscriptions

Digital courses are treated as digital content under UK law. Once download or streaming begins, the right to cancel may be lost. Subscription renewals follow the same 14-day rule from each billing date but exclude partial periods already used.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in order cancellation. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are handled in line with card scheme rules. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant authorities.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. These rights cannot be excluded and include remedies for faulty digital content and unfair contract terms.

Contact Route, Policy Changes and Last Updated Date

For queries, use the contact form or reach [email protected], +44 20 7605 4123 or 15 Holland Park Gardens, London W14 8DZ, United Kingdom. This policy may be updated periodically; the current version date appears at the top. Continued use of the site after changes constitutes acceptance of the revised terms.